What we do:

SRB Regulatory is a specialist consultancy which advises FCA regulated entities on complaints which fall within the jurisdiction of the Financial Ombudsman Service (FOS). We can either advise on complaints prior to any FOS referral or following FOS involvement.
Matters we advise on include:

    * Application and interpretation of DISP – including ambit of FOS jurisdiction and time limits,
    * Final response letters,
    * FOS provisional and final decisions, both as to merits and amount of any proposed redress,
    * How to position representations made to FOS, particularly with regard to the “fair and reasonable” basis of FOS decision making,
    * Application of various FCA Handbook provisions to complaints,
    * FOS requests, including documentation and evidence;
    * Complaint handling policies & procedures, including SMCR responsibilities for complaint handling for SMF16’s.

We work either on an hourly or fixed fee rate, depending upon the nature of each specific engagement and client preference.

Our experience:

SRB Regulatory was founded by Stuart Brothers, a solicitor who practised as a retail financial services regulatory solicitor for over 35 years.
One of Stuart’s most recent roles was as a legal counsel to FOS, advising particularly on investment and pensions matters including on:

    * Proposed provisional and final decisions,
    * Ambit of FOS jurisdiction – time limits (6 & 3 year rule), definition of “consumer” for SIPP investment cases, SME complaints.
    * Cases involving COBS 9 (suitability) issues.
    * Judicial review applications.

Stuart was also managing director of the London Life group of companies in the late 1990’s and was a non-executive director to the holding company of a SIPP operator for 10 years.
Stuart has been the author of articles relating to FOS in Money Marketing.

Why SRB?
SRB Regulatory has a highly specialised offering, having experience of financial services disputes from all angles and over a wide range of investment and pensions products. In particular, the experience of having worked “on the inside” at FOS is an attribute clients find most valuable.
Contact details
T: 079900 39856
e: stuart@srbregulatory.co.uk
Stuart Brothers t/a SRB Regulatory
2 Badgers Dene, Chepstow, NP16 5FB.