What we do:

SRB Regulatory is a specialist consultancy which advises FCA regulated entities on complaints which fall within the jurisdiction of the Financial Ombudsman Service (FOS). We can either advise on complaints prior to any FOS referral or following FOS involvement.
Matters we advise on include:

* Application and interpretation of DISP – including ambit of FOS jurisdiction and time limits,
* Final response letters,
* FOS provisional and final decisions, both as to merits and amount of any proposed redress,
* How to position representations made to FOS, particularly with regard to the “fair and reasonable” basis of FOS decision making,
* Application of various FCA Handbook provisions to complaints,
* FOS requests, including documentation and evidence;
* Complaint handling policies & procedures, including SMCR responsibilities for complaint handling for SMF16’s.

We work either on an hourly or fixed fee rate, depending upon the nature of each specific engagement and client preference.